When do we collect your personal information?
We collect your personal information when you give it to us, via email, website, over the phone or in person.
What personal information do we store?
We store the personal details you give us, such as your name, address, date of birth, email address and contact telephone number(s). We also store relevant medical information, treatments you have had or have expressed an interest in, photographic documentation of before and after your treatments and your appointments.
We will protect your personal data in a secure and sensible manner. All systems that can access your information have reasonable security safeguards in place against disclosure, unauthorised access, loss or theft.
We will not share your data with any third party, except for administrative purposes regarding our services, or where we are required to do so by law.
Why do we store your personal information?
We use your personal information to communicate with you via telephone, text message, email or post regarding your appointments and information you requested about services and products. We also store the information you provide us so that we can facilitate safe and effective treatments and provide you with relevant aftercare as you requested. We use it to send you marketing information about other treatments and services at the clinic that you may find interesting.
You can opt out of marketing communications at any time using our unsubscribe options on email or text message, or verbally with one of our team in the clinic. If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.
Is your personal information safe?
We have policies, protocols and procedures in place to make sure that only relevant authorised personnel can access this information, which is stored and handled in a secure and sensible manner. All systems that can access your information have reasonable security safeguards in place against disclosure, unauthorised access, loss or theft.
What information does our website gather or track?
You can browse our website without entering any personal information. However, our website anonymously logs your IP address (which identifies your computer) and browser type (the computer programme you use to access the internet), to provide you with the best possible user experience. Every so often we analyse our IP address logs so that we can market our products and services to our website visitors more effectively.
Websites we link to:
What are cookies?
How to remove your personal information from our database:
You can stop receiving information and marketing messages from us at any time and we must comply with your request. You can do this by unsubscribing from our emails.
In some cases, we may need your consent to use your personal information to comply with data protection legislation. You have the right to withdraw your consent to further use of your personal information. Please be aware that the Department of Health recommends that personal medical information is stored for 10 years. You can have your information removed from our database at any time and stop receiving special offers and information from us by unsubscribing from our emails.
There may be exceptions to medical records if we need to perform tasks which are in the public health interest or for the purpose of establishing, exercising or defending legal claims.
Updates to this Privacy Notice:
We may update this Privacy Notice from time to time to ensure that it remains accurate. This Privacy Notice was last updated on 03/03/20.